Terms & Conditions

Effective Date: August 23, 2025

Welcome to Surface Theory. By purchasing products from our store or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

Surface Theory is a brand owned and operated by Home Glow Private Limited (“we,” “our,” “us”).

1. Products

  • Surface Theory, under Home Glow Private Limited, sells cleaning-related products.

  • We strive to ensure product descriptions, images, and specifications are accurate, but we cannot guarantee that colors, packaging, or details will always match exactly.

  • Product availability is subject to change without notice.

2. Orders & Payments

  • All orders must be paid in full at checkout.

  • Accepted payment methods include credit/debit cards, UPI, net banking, and other available online payment options.

  • Prices are listed in INR and may change without notice.

  • Once an order is confirmed, it cannot be modified or canceled.

3. Shipping & Delivery

  • Orders are processed and shipped within the stated timeframe at checkout.

  • Delivery times are estimates only and may vary due to courier delays or factors outside our control.

  • Customers are responsible for providing accurate shipping information. Home Glow Private Limited is not liable for lost or delayed shipments caused by incorrect details.

4. Refund Policy

  • All sales are final. We do not accept returns, refunds, or exchanges once an order is shipped.

  • Refunds will only be issued in cases of:

    • Defective or damaged products (must be reported within 7 days of delivery with proof such as photos or videos), or

    • Billing errors or duplicate charges.

  • For full details, please see our Refund Policy.

5. Product Use & Liability

  • Customers must use products only as directed on the label or product description.

  • Home Glow Private Limited is not responsible for:

    • Misuse of products or failure to follow instructions

    • Allergic reactions or sensitivities (customers should review product details before purchase)

    • Normal wear and tear

  • Our liability is limited strictly to the value of the product purchased.

6. Intellectual Property

  • All content on the Surface Theory website, including branding, text, images, and logos, is the property of Home Glow Private Limited.

  • Unauthorized use, reproduction, or distribution is prohibited.

7. Privacy

  • We respect your privacy. Personal information collected during orders is used only for order processing, shipping, and customer support.

  • For details, please see our Privacy Policy.

8. Governing Law

  • These Terms & Conditions are governed by the laws of Punjab, India.

  • Any disputes will be handled in the courts of Punjab, India.

9. Changes to Terms

  • Home Glow Private Limited may update these Terms & Conditions at any time. Updates will be posted on this page with a new Effective Date.

10. Contact Us

For questions regarding these Terms & Conditions, please contact us:

Surface Theory
(Operated by Home Glow Private Limited)
📧 Email: surfacetheory83@gmail.com

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