At Surface Theory, your privacy matters to us. We are committed to protecting the information you share with us and ensuring transparency in how we handle it. This Privacy Policy also includes our No Return / No Refund Policy, so you understand how your data is managed and what to expect when booking our services.
Information We Collect
When you use our services or visit our website, we may collect the following information:
- Personal Information: Your name, phone number, email address, home or business address, and payment details when you book a cleaning service.
- Non-Personal Information: Information automatically collected when you visit our website, such as your browser type, IP address, device information, and browsing activity.
How We Use Your Information
We use the information we collect to:
- Deliver and manage the cleaning services you request
- Communicate with you about bookings, service updates, or inquiries
- Process and secure payments
- Improve our website and overall customer experience
- Meet legal, safety, and regulatory requirements
Sharing Your Information
We value your trust. That’s why we will never sell or rent your information to third parties. Your data may only be shared with:
- Trusted service providers who help us run our operations (such as payment processors or scheduling tools)
- Legal authorities if required to comply with laws, regulations, or valid legal processes
Data Protection
We use reasonable safeguards to protect your information against unauthorized access, misuse, or disclosure. While we strive to protect your personal data, please note that no online transmission or storage system is 100% secure.
Cookies
Our website may use cookies to improve your browsing experience, track usage, and store certain preferences. You can disable cookies in your browser settings, but doing so may limit some website functionality.
Your Rights
Depending on where you live, you may have the right to:
- Request access to the personal data we hold about you
- Ask us to correct or delete your data
- Restrict or object to how we process your information
- Opt out of marketing emails at any time
To exercise these rights, please contact us at surfacetheory83@gmail.com.
No Return / No Refund Policy
At Surface Theory, we are dedicated to providing high-quality, professional cleaning services. Because our services are customized, scheduled, and delivered in real time, all sales are final.
- Once a cleaning service has been completed, we do not issue returns, refunds, or credits.
- If you are unhappy with the service, you must notify us within 24 hours of the appointment. We will make every reasonable effort to address and resolve your concerns.
- Refunds may only be considered in special cases, such as billing errors or duplicate charges.
By booking a service with us, you agree to this No Return / No Refund Policy.
Third-Party Websites
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices, content, or policies of third-party sites.
Changes to This Policy
We may update this Privacy Policy & No Return Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The revised policy will always include an updated Effective Date at the top.
Contact Us
If you have questions about our Privacy Policy & No Return Policy, or if you would like to exercise your data rights, you can reach us here:
Surface Theory
📧 Email: surfacetheory83@gmail.com